Refund Policy

This Refund Policy explains how Xtract Digitals LLC ("Agency", "we", "us") handles refunds for digital services purchased by the client ("Client", "you"). It forms part of our Terms of Service.

1. Project Deposits

Projects begin once an initial deposit is received. Because the deposit reserves our team's time and covers discovery, planning, and early design work, it is non-refundable once work on the project has started.

2. Milestone Payments

Payments made for completed and approved milestones are non-refundable. If a project is cancelled mid-milestone, any refund of that milestone's payment is calculated on a pro-rata basis according to the work completed up to the cancellation date.

3. Retainers & Ongoing Services

Monthly retainers for SEO, digital marketing, maintenance, and support may be cancelled with 30 days' written notice. Fees already paid for the current billing period are non-refundable, and no further charges are made after the notice period ends.

4. Third-Party Costs

Costs paid on the Client's behalf to third parties, such as domains, hosting, premium plugins, stock assets, software licenses, and advertising spend, are non-refundable through the Agency and are subject to the respective provider's own policies.

5. Requesting a Refund

To request a refund, email us with your name, project or invoice reference, and the reason for your request. We review every request and respond within five business days. Approved refunds are issued to the original payment method within 10 business days.

6. Contact Us

For questions regarding this Refund Policy, please reach out to:

Xtract Digitals LLC
22540 Merchants Way, Apt 22129
Katy, TX 77449
Email: info@xtractdigitals.com
Phone: +1 (213) 582-7038